LINES OF AUTHORITY: This position is supervised by the Operations Director.  This position supervises the Administrative Support Assistants.

POSITION SUMMARY: The purpose of this position is to direct and monitor customer service function in outpatient clinics.

PRINCIPAL DUTIES/RESPONSIBILITIES:

1.  Monitors operation and maintenance of offices, facility and equipment, and coordinates with the Facilities Manager, Manager of Information Systems and the Clinical Site Supervisors to address issues and improve work environmental conditions.

2.  Responsible for the oversight of cash procedures ensuring cash receipts are prepared correctly and change fund is used and reconciled as required by policy.

3.  Supervises front office staff and CNA/MA's which includes coordinating and prioritizing work activities, training direct reports, and evaluating employee performance. Provides customer service to internal and external customers.

4.  Participates in the Performance Improvement Processes in the Clinic.

5.  Travel among all sites on an as needed basis.

6.  The employee must work well under pressure meeting multiple and sometimes conflicting deadlines, and the employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors.

7.  Resolves complaints and answers questions of customers regarding services at Mohave Mental Health Clinics.

8.  Recommending, hiring and discharging of Administrative Support Assistants.

9.  Communicates with other departments and management to resolve conflict, improve processes and  expedite work.

10.  Plans and prepares work schedules, according to workloads.

11.  Performs other duties as assigned.

PRIMARY CONTACTS: 

• Direct contact with clients and family
• Direct contact with all work staff
• Direct contact with vendors

POSITION REQUISITES:

Qualifications and Experience

Required:

• High school diploma or GED
• Age 21 or older
• Three to five years of supervisory or office manager experience in a business with high customer volume
• Current fingerprint card or the ability to obtain one clear of any restrictions
• Valid AZ driver's license and current automobile insurance

Skills/Abilities

Required:

• Ability to drive a company vehicle
• Problem Identification and Resolution
• Reading Comprehension
• Writing
• Speaking
• Active Learning
• Active Listening
• Monitoring
• Time Management
• Instructing
• Service Orientation
• Understand and follow instructions
• Perform multiple tasks
• Work independently
• Able to prioritize tasks

WORKING CONDITIONS:

Physical Requirements

• Able to sit for extended periods of time.
• Frequent reaching and occasional kneeling.
• Occasional lifting up to 30 lbs.

Equipment Operation

• Data entry, 10 key, copy machine, fax, computer, telephone, postage scale.

Environmental Conditions

• Air conditioned and/or heated office setting.

ACCOMMODATION(S):

Mohave Mental Health Clinic will provide reasonable

accommodation for individuals with disabilities, unless it would cause undue

hardship.  We define reasonable

accommodation as any change in the work environment or in the way a job is

performed that enables a person with a disability to enjoy equal employment

opportunities.  We will make a good faith

effort to list any special requirements in our job descriptions