LINES OF AUTHORITY: This position is supervised by the Supervisor of Information Systems (IS).

POSITION SUMMARY: EHR system administrator to include new user account creation, disabling and inactivating user accounts. Work EHR help desk tickets and contact EHR vendor for additional support and assistance. Perform EHR upgrades and hotfix installations. Backup and assist with installations and maintenance of networks, telephones and computers throughout the clinic.

PRINCIPLE DUTIES/RESPONSIBILITIES:

1.Create new user accounts within the EHR environment.

2.Disable and removed termed accounts.

3.Assist staff with logging into application and troubleshooting issues

4.Troubleshooting application issues and contacting EHR vendor for support

5.Update EHR program specific to new versions and hotfixes

6.Administer and maintain Kno2 accounts

7.Assists with other technological aspects of the organization.

8.Provides customer service to internal and external customers and auditors.

9.Participates in the Performance Improvement Processes in the Clinic.

10.Interfaces with external vendors regarding MMHC information workstation requirements.

11.Employee must work well under pressure meeting multiple and sometimes conflicting deadlines.The employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors

12.Performs other duties as assigned.

PRIMARY CONTACTS:

·Frequent interaction with all clinic staff

·Occasional interaction with outside technicians and vendors

POSITION REQUISITES:

Qualifications and Experience

Required:

·Working knowledge of EHR application

·1 - 2 year EHR experience plus

·Good Customer Service Skills

·Working knowledge of O365 and cloud services

·2 - 4 years of working knowledge of computer systems

·Valid AZ driver's license and current automobile insurance.

Preferred:

·A.S. degree and 3 years' experience with computer systems

·Working knowledge of Kno2 application

·2 to 3 years' experience with LAN and WAN installation

·2 to 4 years job experience in computer science or related field

Skills/Abilities

Required:

·Able to travel and work with end users

·Understanding of EHR administrative task

·Perform on-call problem resolution remotely, when necessary, after-hours and weekends.

WORKING CONDITIONS:

Physical Requirements:

·Able to sit, stand and walk for extended periods of time

·Able to hear ordinary conversation and phone communications

·Frequent lifting of 40 lbs

Equipment Operation:

·Computer, Laser Printers, Faxes, various networked peripherals, Windows O/S and EHR functionality.

Environmental Conditions:

·Inside and outside work environment with sudden temperature changes

ACCOMMODATION(S):

Mohave Mental Health Clinic, Inc. will provide reasonable accommodation for individuals with disabilities, unless it causes undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.