LINES OF AUTHORITY: This position is supervised by the Customer Service Manager or as designated by the Operations Director. This position supervises the Administrative Support Assistants.
POSITION SUMMARY: The purpose of this position is to direct and monitor customer service function in outpatient clinic.
Monitors operation and maintenance of offices, facility and equipment, and coordinates with the Facilities Manager, Manager of Information Systems and the Clinical Site Supervisor to address issues and improve work environmental conditions.
Responsible for the oversight of cash procedures ensuring cash receipts are prepared correctly and petty cash fund is used and reconciled as required by policy.
Supervises front office staff which includes coordinating and prioritizing work activities, training direct reports, and evaluating employee performance. Provides customer service to internal and external customers.
Participates in the Performance Improvement Processes in the Clinic.
Travel among all sites on an as needed basis.
The employee must work well under pressure meeting multiple and sometimes conflicting deadlines. The employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors.
Resolves complaints and answers questions of customers regarding services at Mohave Mental Health Clinics.
Recommends, hires and discharges of Administrative Support Assistants and Transporters.
Communicates with other departments and management to resolve conflict, improve processes and expedite work.
Plans and prepares work schedules, according to budgets and workloads.
Performs other duties as assigned.
Direct contact with clients and family
Direct contact with all work staff
Direct contact with vendors
Qualifications and Experience
High school diploma or GED
Age 21 or older
Three to five years of supervisory or office manager experience in a business with high customer volume.
Ability to drive a company vehicle
Problem Identification and Resolution
Understand and follow instructions
Perform multiple tasks
Able to prioritize tasks
Able to sit for extended periods of time.
Frequent reaching and occasional kneeling.
Occasional lifting up to 30 lbs.
Data entry, 10 key, copy machine, fax, computer, telephone, shredder, postage scale.
Air conditioned and/or heated office setting.
Mohave Mental Health Clinic will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.