LINES OF AUTHORITY: This position is supervised by the Program-relevant
Clinical Site Supervisor and/or Clinical Director. This position does not supervise any
personnel; however, the position requires participation in peer review
activities. The position may function in any of the Clinical Departments
providing services to either children or eligible adults.
POSITION SUMMARY: The BHPP may provide multiple services to
clients and families, including, but not limited to Case Management, Life
Skills Training, and Family Support Services. This may include provision of
supportive services to medication-only clients.
This position will be expected to maintain an acceptable level of
productivity as measured by billable hours/service value.
- Engages with the client, family and other involved
parties through face-to-face and phone interactions and works with the client
and family to build trust, encourage hope, and ensure ongoing engagement in
behavioral health services.
- Functions positively as a member of the treatment team
providing medically necessary behavioral health services to clients and
- Assists and supports the client/family in utilizing safety/crisis
plans as evidenced by the progress notation in the record.
- Participates in the development and/or monitoring of Behavioral
Health Service Plans (BHSP's), as evidenced by the service plan and service
- Assists client/families in finding necessary resources
other than covered services to meet basic needs, as evidenced by review of the
record, coordination of care, release of information and case notes.
- Communicates and coordinates client care with family
members, behavioral and medical health providers and community resources evidenced
by documentation, release of information and reports to state agencies.
- Provides customer service to internal and external
stakeholders, as evidenced by direct supervision, complaint resolution, and
interviews with customers.
- Participates in the Performance Improvement processes
in the Clinic. This employee must work well under pressure meeting multiple and
sometimes multiples and sometimes conflicting deadlines. The employee shall at all times demonstrate
cooperative behavior with colleagues and supervisors. This is evidenced through direct observation
and interview with co-worker and supervisors.
- Performs other duties as assigned, as evidenced by
direct observation and review of assigned tasks.
- Able to effectively de-escalate clients using
techniques as trained and outlined in approved crisis intervention models.
- Frequent interaction with clients and their
family /support systems.
- Interfaces with peers, clinical team members and
supervisors, and internal /external customers and stakeholders.
- Collaborates with community resources/referral
- High school diploma or equivalency or Associate's
- Valid AZ driver's license and proof of insurance
- Arizona fingerprint clearance 21 yrs of age or
- Certified in CPR and First Aid
- Experience working with clients with complex
- Knowledge of community resources available,
including benefits and entitlement process, as well as an understanding of
- Understanding of client/family-centered care
- Basic skills: strong written and verbal
- Strong interpersonal skills, including the
ability to facilitate a team or group.
- Complex problem-solving skills including
conflict resolution skills.
- Technical skills including windows computer
program, copier, fax.
- Resource management and organizational skills.
FOR SPECIAL POPULATIONS
assessments and/or providing treatment to special populations are able, through
training and experience as well as through agency-specific observation or
testing of performance to demonstrate competency in the following areas:
Staff responsible for providing
services to chemically dependent members have appropriate training, education,
and experience, and demonstrate competency.
Staff must be able to gather and
assess information about:
- The relationship of each member's physical
status to the dependence.
- The nature of the emotional compulsion to use
alcohol and/or other drugs.
- The intensity of the member's preoccupation with
using alcohol/and/or other drugs.
Staff must also demonstrate competency in their ability
- Interpret information about a member's use of
alcohol and/or other drugs.
- Develop a written summary and/or treatment plan
based on member's problems and needs;
- Provide appropriate services.
CHILDREN AND ADOLESCENTS
responsible for providing services to child and adolescent members have
appropriate training, education, and experience, and demonstrate competency.
- Staff demonstrated knowledge of growth and
development of children and adolescents.
- Staff demonstrates their ability to develop
treatment plans and services based on member's problem and needs.
- Staff demonstrates knowledge and skill in
working with family systems.
SERIOUSLY MENTALLY ILL
responsible for providing services to seriously mentally ill members
have appropriate training, education, and experience, and demonstrate
- Staff has knowledge and ability to gather and
interpret information about seriously mentally ill people.
- Staff understands the member's needs and the
range, intensity, and duration of care, habilitation and rehabilitation required.
Staff responsible for providing services to members
with intellectual disabilities have appropriate training, education, and
experience, and demonstrate competency.
- Staff has knowledge and ability to
gather and interpret information about a member with an intellectual disability.
- Staff understands the member's needs and
the range, intensity, and duration of care, habilitation or rehabilitation
- Able to cope with emotional demands as they
- Able to sit for extended periods of time.
- Able to hear ordinary conversation and phone
- Computer, typewriter, printer, fax, copy machine
and company vehicles.
- Air conditioned and/or heated office settings
Mohave Mental Health Clinic,
Inc., will provide reasonable accommodation for individuals with disabilities,
unless it would cause undue hardship. We
define reasonable accommodation as any change in the work environment or in the
way a job is performed that enables a person with a disability to enjoy equal
employment opportunities. We will make a
good faith effort to list any special requirements in our job descriptions.