Human Services Worker Residential Facility

LINES OF AUTHORITY: This position reports to the SRL Supervisor.  Unless specifically designated, this position does not supervise any other personnel; however, the position may require periodic participation in peer review activities.

POSITION SUMMARY: The primary function of this position is to assist residents to accomplish their treatment and case management goals and objectives.  The Human Service Worker is expected to cooperate as a team member in the provision of a therapeutic environment that encourages an increase in each resident's level of adaptive functioning.


1.  Coordinates with case managers and other clinical team members in assisting residents to develop skills necessary to accomplish treatment and case management goals and objectives. As measured by daily progress notes and weekly assessments on residents.

  1. Works with residents individually and in groups to explore problems, offer support, and to provide instruction and coaching about basic living skills as evidenced by review of resident satisfaction surveys.

  2. Supervises residents both within the facility and during outside activities to ensure their safety and to identify and effectively intervene in crisis situations as evidenced by a lack of Critical Incident Reports.

  3. Observes and documents resident activities and behaviors, noting staff interventions provided, the resident's response to the interventions and the resident's progress toward treatment goals. Competency is measured by review of daily and weekly resident record documentation.

  4. Supervises and facilitates daily milieu programs/services as assigned, such as assisting with activities of daily living, meal preparation training, educational and community groups, and in leading activities groups. Competency is measured by review of resident satisfaction surveys.

  5. Participates in treatment planning and review with the resident as well as with other clinical team members. As demonstrated by review of documentation on residents Weekly Assessment, Treatment Plan and Progress Notes.

  6. Ensures that the SRL grounds and premises are kept clean and orderly, and that all safety concerns are addressed as evidenced by SRL log documentation.

  7. Provides safe, timely transportation of residents to and from the facility as assigned. Competency is measured by review of Transportation Log entries.

  8. Monitors adherence to house rules, guidelines and policies as evidenced by knowledge of Clinic policies and entries in weekly notes.

  9. Interacts with local agencies (within the limits of confidentiality regulations) in a professional image to the community as evidenced by review of documentation in resident progress notes.

    11.  Supervises the self administration of resident's medications as defined by the Office of Behavioral Health Licensing.  Possesses and maintains knowledge of medications commonly prescribed to residents of the agency, including benefits, side effects and adverse reactions.  Competency is determined by review of medication logs, critical incident reports, training logs and supervision records.

    12.  The employee must work well under pressure meeting multiple and sometimes conflicting deadlines.  The employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors. The employee shall work as a team member as measured by supervisor's observation of interaction with other staff members and residents.

    13.  The employee shall attend SRL staff training unless on vacation, holiday or other approved leave as evidenced review of SRL staff training sign-in sheets.

  10. Participates in the Performance Improvement Processes in the Clinic as evidenced by bringing suggested solutions to training.

  11. Provides customer service to internal and external customers and stakeholders as evidenced by review of results from external customer satisfaction surveys.

  12. Carries out other duties as assigned by SRL Supervisor or designee as evidenced by direct observation and timeliness of completion of assigned duties.

  13. Able to effectively de-escalate resident using techniques as trained and outlined in approved crisis intervention models.


  • Ongoing interaction with residents throughout the shift.

  • Interface and collaboration with peers and other clinical team members, especially case managers and psychiatrist, to coordinate resident services.

  • Collaboration, as appropriate, with other community resources, referral agencies, and support systems, with the resident's consent, to facilitate services and discharge planning.


Qualifications and Experience


  • High school diploma or GED.

  • At least 21 years of age.

  • Have no conviction for felonies or misdemeanors involving substance abuse, sexual misbehavior or assault.

  • Arizona fingerprint certified. Lack of certification status as per Licensing standard is grounds for immediate dismissal

  • Current Arizona driver's license and insurance clearance to operate clinic vehicle.

  • Able to work flexible schedule as needed: weekends, nights, days, evenings, holidays, and partial shifts.

  • Ability to be certified in Coronary Pulmonary Resuscitation (CPR) and First Aid.

  • Ability to attain a certified food handler's card.

  • Ability to become certified in Non-Violent Crisis Intervention.


  • Prior experience working in a residential treatment setting.

  • Prior experience working with the seriously mentally ill population.



  • Fluent in English both verbally and in writing.

  • Interpersonal skills including the ability to instruct or coach others individually and in a group setting in the development of basic living skills.

  • Ability to maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.


?  Skills in leading recreational leisure, and/or Basic Living Skills training.

REQUIREMENTS FOR SPECIAL POPULATIONS: Persons conducting assessments and/or providing treatment and/ or supervision for special populations are able, through training and experience as well as through agency-specific observation or competency  testing of performance to:


Staff responsible for providing services to chemically dependent members has appropriate training, education, experience, performance and demonstrate competency.

Staff must be able to gather and assess information about:

  • The relationship of each member's physical status to the dependence.

  • The nature of the emotional compulsion to use alcohol and/or other drugs.

  • The intensity of the member's preoccupation with using alcohol/and/or other drugs.

Staff must also demonstrate competency in their ability to:

  • Interpret information about a member's use of alcohol and/or other drugs.

  • Develop a written summary and/or treatment plan based on member's problems and needs;

  • Provide appropriate services.


Staff responsible for providing services to child and adolescent members have appropriate training, education, experience, performance and demonstrate competency.

  • Staff demonstrates knowledge of growth and development of children and adolescents.

  • Staff demonstrates ability to develop treatment plans and services based on member's problem and needs.

  • Staff demonstrates knowledge and skill in working with family systems.


Staff who is responsiblefor providing services to seriously mentally ill members has appropriate training, education, experience, performance and demonstrates competency.

  • Staff has knowledge and ability to gather and interpret information about seriously mentally ill members.

  • Staff understands the member's needs and the range, intensity, and duration of care, habilitation and rehabilitation required.


Staff responsible for providing services to members with intellectual disabilities has appropriate training, education, experience, performance and demonstrates competency.

  • Staff have knowledge and ability to gather and interpret information about a member with an intellectual disability.

  • Staff understand the member's needs and the range, intensity, and duration of care, habilitation or rehabilitation required.


Physical Requirements

  • Able to sit and stand for extended periods of time.

  • Able to visually and audibly monitor residents.

  • Occasional lifting of 40 lbs. maximum and reaching.

Equipment Operation:

  • Able to operate common office equipment including computer, typewriter, copy machine, printer.

  • Able to operate Clinic vehicles.

Environmental Conditions:

  • Air conditioned and or heated office setting.

  • Recreational or community settings.


Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship.  We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities.  We will make a good faith effort to list any special requirements in our job descriptions.